No-Show Recovery Sequence
The average practice loses $60K–$100K a year to no-shows. Drop in any appointment and get the complete reminder + recovery sequence — confirmations, reminders, and the same-day recovery that most patients respond to if you ask the right way.
Appointment
New patient
Anxious / nervous
History of no-shows
Spanish preferred
Needs insurance check
Requires fasting
You'll get a 6-touch sequence
- → 72h before — confirmation email with what to bring
- → 24h before — SMS reminder, yes/reschedule link
- → Morning of — final SMS with parking / arrival
- → During the window — running late? check-in SMS
- → Post no-show — same-day empathetic recovery text
- → Next day — rebook email (if no response)
HIPAA note: these drafts avoid clinical detail. Review before sending if your practice sends ePHI.