Emergency Call Triage
At 2 a.m. when the pipe bursts, you can't answer the phone. But this form can — it asks the right questions, tells the homeowner what to do right now, and gives you a scored, priced lead in the morning.
Homeowner's situation
Water is actively flowing / flooding
Smells like gas / burning
Sparks, smoke, or burning smell
No power to part of the house
No heat — weather below freezing
No A/C — weather above 90°
Sewage backup
Active roof leak into interior
Elderly / children / medical in home
Needs it done TODAY
Happened gradually over days/weeks
Comes and goes
I already tried to fix it
How this works
The homeowner fills out this form. They instantly see how urgent their issue is, exactly what to do right now to stop the damage, and a rough ballpark of what the repair will cost.
At the same time, you (the contractor) get a scored lead in your email or phone: urgency rating, recommended response time, quoted price range, and a suggested first callback script.
Demo: fill in a sample situation on the left to see both sides — homeowner's guidance and your dispatch card.